Ø Express Wine Delivery hours of operation
are 8:00 am to 5:00 pm Monday thru Friday.
Ø
All invoices and bill of ladings must have complete and correct ship to name, address and phone number.
Ø All deliveries will be made
between the hours of 8:00 am and 5:00 pm. on any delivery day, unless prior arrangements have been made.
Ø We will always attempt to
respect restricted delivery hours of your customers at no extra charge. However if special instructions
require specific delivery times a $10 additional charge may apply.
Ø Our policy is that we can only wait 15 minutes for deliveries.
After this time you will be notified that we must proceed to our next stop. You will be charged
a normal delivery rate. If a second attempt delivery is requested another delivery charge will be applied.
We cannot guarantee a second attempt will be made the same day.
Ø Deliveries that are attempted but refused or are undeliverable
will be noted with reason for non-delivery and you will be notified immediately. You will be charged a
normal delivery rate for the delivery attempt.
Ø
Delivery of a mixed or partial case will be charged at a full case rate.
Ø COD orders will be charged an additional
$7 per order. We can only accept checks or money orders.
Ø An additional $10 per order charge will be applied to residential
deliveries. A contact name and phone number must be provided.
Ø All requests for case pickups from your customers must be
done on a pickup request tag provided by you. A normal delivery rate will be applied.
Ø A 10% fuel surcharge will
be applied to all orders, effective 02/01/09.
Ø
Express Wine Delivery billing statements are due 30 days from the statement date. After
30 days a late fee of 2% will apply to the original total due.
Ø Limitation of Liability for Damages: The
maximum liability to be reimbursed to the customer for Breakage or Unexplained shortages
shall be limited to the wholesale value per case, pro-rated for any partial cases, not to exceed $150.00 per case.
